Maxis Fiber Internet & Their Customer Service and Thunder

MAXIS

considering the speed of technology growth, Malaysia is a great country while there are certain limitation that pushes Malaysia away from having some services and stuff that are being provided by companies but yet still Malaysia is growing fast on this field. Anyway Maxis is well known and there is no reason to explain who and what they are, but anyway considering I’m writing a review on their services not an advertise, I should say Maxis is a Phone Network provider which provides Internet and Broadband services as well. Maxis can be known as one of the most famous companies of this field in Malaysia. Anyway recently (not really that recent)they launched their Home Fiber internet services. Since I was looking for an internet provider too I decided to go with them since the price and the service they have mentioned was satisfying enough. So Well It’s almost a year that I’m having this service and the Internet itself was not bad at all and I was satisfied. But the true points of a good service only occurs when it comes to failures and how a company provides technical service not the product itself. it was a rainy Wednesday, something around 5 PM when the thunder  occurred. That was really scary but the more scary thing was that our Router just disappeared from the List of Wireless connections around! what could that possibly be beside a circuit that affected the router? yea of course nothing else! well the router was working but not fine! I am not quiet sure how did this happen as the router was connected to their external modem and if anything would go wrong  with the telephone antenna the modem had to be damaged not the router. Anyway the router was reset. and it did not seemed good! because I know that the weekend is coming in few hours and since I said there are still limitations here in Malaysia, I was quiet sure that I’m going to spend a weekend without internet!

But what could be worse for someone like me who his job 100% related to being connected to internet? It’s nothing but 2 days public holiday starting on Monday! Wah. Well here is when the shit begins! The modem was working fine! the DSL modem I meant! I called Maxis to confirm it and I told them that my router is not functioning well! the customer care consultant asked me to do some basic steps to make sure that there is nothing wrong with the wires which was clearly meant ignoring me about the reset story of the router. Finally after she finished with her troubleshooting process I told her that this is the router problem. it seemed the WAN port of the router (the Ethernet one) was damaged (Still cannot figure it how) and her response was that they are going to call me back within 48 hour. I knew it is not going to happen so I insisted her to provide me the PPPOE Login information of the router if there is any so I try to do it myself! Well the thing is I had one old TP-Link router in my store room! She provided me the information and I hang up the call happily! Okay so here is me with a modem and a router! Let’s begin! Wait! that stupid huwaei modem they provided was making it hard! there were so many connections! my router could not identify the modem at all! Seemed like it wasn’t suppose to work with my tiny TP-Link! So that’s when I called Maxis to make sure about some small stuff and there it is when the next customer care consultant told me that it is impossible to connect another router to the modem and he is sorry. He asked me to wait for their team to contact me in next 48 hour. Well it sounded so stupid. after 1 day of struggling with it I managed to connect it into my own router. it’s almost 4 days passed from the date I made the call and yet the 48 hour that the customer care promised me is not happened yet. so in conclusion I personally believe it was one of the worst customer service that I have experienced. I suggest them to hire some people with more technical knowledge rather than individuals who only can make life harder for people like me by saying “Sorry Sir But it’s not possible to do that”.

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Swimming Pool, Endah Villa

Endah Villa Swimming Pool

it’s been for days that our swimming pool is getting greener and greener, its more like a swamp than a swimming pool. well I have no Idea why the management is not doing anything about it as it’s not only about the people who cannot swim but it effects the environment too! In Malaysia things spoil so fast than even you can imagine! forgetting the fact that I might be involved in what happened to the swimming pool as I just had this idea of swimming this weekend there are some problems occurring with mosquitoes.  I was kind of wondering why these days I am challenging a lot of them and just now before taking this picture I elaborated the cause for myself!

I did not dare to get near to it anyway but I assume it might be smelly too! wondering how does people eat at the restaurant which is next facing the left side of the swimming pool in the picture.

Date : 10/17/2013 Thursday Afternoon.

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Share Mobile Wi-Fi through USB

SHARE PHONE WI-FI THROUGH USB

Yeah It’s crazy unless I say I’m using a PC. but not really. It’s on my laptop, don’t go with that think that my laptop does not have an Wi-Fi Ethernet. around a week ago the router that my internet provider gave to me got spoiled due to some kind of thunder thing ( I still cannot find a good reason for that ) and since I could not stand all the time waiting for them to come and fix it without internet so I decided to configure and connect my TP-Link router to the modem they provided (Maxis Fiber Network). Well the configuring succeed after a lot of struggling with that stupid Huawei modem but there was one thing wrong! all the computers and hand gadgets in my house could connect to the internet through the WI-FI router of mine but my own laptop not! I really could not find any reason that clears why the Wi-Fi connection is keep being dropped by my laptop! I can connect to any other wireless access point but this one! Anyway this thing made me to use my android phone (Lovely HTC Cha Cha) to share the connected Wi-Fi to my internet using USB Tethering feature. Well for now it is working as it is expected! Nicely Connected hehe. So I suggest you to try the same thing in case in a very rare condition you stuck in the same situation with me.